The Problem
Virtual care surfaces are growing faster than security controls can keep up
Telehealth platforms connect patients, providers, and care coordinators across networks that no single organization controls. PHI generated in a virtual session can be routed through EHR integrations, remote monitoring tools, asynchronous messaging platforms, and AI-powered triage systems before care is delivered.
Session recordings, chat logs, and clinical notes often flow to third-party platforms with weaker security postures than the originating system.
Patients accessing care from personal devices and home networks are outside any institutional security perimeter.
AI-assisted triage and documentation tools ingest PHI continuously, creating new exposure points that are difficult to audit.
A breach involving telehealth session data can expose mental health, substance use, and other highly sensitive clinical information.